Shipping & Returns
Shipping Policy
All orders are processed within 5-10 business days, which excludes weekends. Processing time is separate from shipping as it is the time spent processing, handcrafting, and packaging your special goodies! After your order is processed, your shipping time and rates can fall under the following:
Ground (3-5 days) — $8.99 flat rate
2nd Day — $15.00 flat rate
Overnight – $29.99 flat rate
International (10-21 days) – $35 flat rate
Packages shipping to United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Ground Shipping method.
Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address.
Please keep the following in mind:
We do not ship to Freight Forwarders
We are unable to ship to multiple addresses in one order
Orders are not shipped out on weekends or holidays.
If we are experiencing a high volume of orders, particularly during holiday season and special sales, items may take additional time to be safely and ethically packaged for delivery, and you can expect a notification of these events via email.
Shipment confirmation & Order tracking
You will receive an order fulfillment email once your package has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Lettia Organics is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns & Exchange Policy
Due to the nature of our products, we have a no refund no return no exchange policy. All sales are final.
Exceptions can be made to our discretion in regard to any mistake made on our behalf.
Ensuring Lettia Organics users have a safe, simple and easy experience is a top priority for us. To help achieve this, we only allow payment methods that are safe, easy to use, and offer strong protections against fraud. Lettia Organics accepts PayPal, credit cards or debit card processed through the Stripe.